Our client, a prominent entity in the retail sector, is seeking a Customer Service Change Co-Ordinator for a fixed-term engagement. This role is ideal for individuals with a focus on change and transformation, eager to make a significant impact within a dynamic environment.

Key Responsibilities:

• Supporting the implementation of change initiatives within the customer service department
• Coordinating transformation projects to enhance service delivery and customer satisfaction
• Actively engaging with stakeholders to gather requirements and feedback
• Ensuring that change processes comply with corporate standards and best practices
• Tracking project milestones and deliverables to ensure timely completion
• Providing regular updates and reports on progress and outcomes
• Identifying potential risks and developing mitigation strategies
• Collaborating with cross-functional teams to support seamless implementation of changes

Job Requirements:

• Experience in change and transformation within a customer service setting
• Strong organisational skills with the ability to manage multiple projects simultaneously
• Excellent communication abilities, both written and verbal
• Proven capability to work collaboratively with various stakeholders
• Understanding of project management methodologies
• Analytical mindset with problem-solving capabilities
• Proficiency with relevant office software and project tracking tools
• Background in retail or similar fast-paced industry

Benefits:

• Opportunity to work on impactful change initiatives
• Professional development and growth opportuniti