Product Configuration Technician

Ref No. BHN512958
Location Hatfield, England
Job type Permanent
Job Status Closed
You can not apply for this job as its status is Closed.
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Introduction

The Product Configuration & Support Engineer provides technical and business
analysis and support within the Product Application Engineering team.

Important

Product Configuration Technician

The Job

Job Summary

The Product Configuration & Support Engineer provides technical and business analysis and support within the Product Application Engineering team.
The Engineer supports platform implementation and global scaling goals by developing, managing and controlling processes to ensure the successful roll out of new products, changes to existing products, site configuration and support tools and other product-related aspects required by the business function. They also establish metrics, identify areas for improvement and provide ongoing monitoring and reporting ensuring deadlines are met and updates communicated effectively.
Closely working with both the on-site and product development teams, the Engineer
supports the business in aligning with its strategic goals and allows it to scale.

Key Customers and Collaborators

● Product Development (NPI & Change Control)
● Change Implementation
● Realisation Project Engineering & Planning
● Engineering Manufacture & Supply Chain
● Product Engineering Specialists
● Integration Specialists
● Field Engineers
● Manufacturing Quality
● Construction & Installation teams

Accountabilities

● Define, implement and/or consolidate tools for defining and tracking product configuration at a site level. Manage and
maintain to ensure information is kept current and new sites are added when information becomes available
● Maintain processes to create, review and communicate project related technical documentation (including but not
limited to BoMs, Drawing Transmittals, SOPs, CRs)
● Develop methods of tracking KPIs and reporting for the Grid Product in terms of product development status update,
on-site impact, roll out of new products and design changes. Produce and circulate reports as required on an ongoing
basis
● Work alongside Engineering Change Control to keep track of changes/variations to ensure decisions are made with the appropriate stakeholder approval and awareness
● Provide technical support to product development and site teams related to the product and have an in-depth
understanding of the product
● Provide support and updates to colleagues within the Grid Product Engineering team as required to address focus areas, including technical queries, concessions, engineering change and product development
● Working alongside multiple local & international teams simultaneously enabling the business to align to its strategic goal and scaling

Skills, Experience and Qualifications

● Excellent technical and practical competence relating to automation and general engineering
● Business and/or process analysis - demonstrable experience & success
● IT literate, advanced Microsoft Office and/or Google Suite skills, specifically Excel - must be able to understand and
develop advanced formulas within existing tools
● Experience within product development/R&D
● Aptitude to debate detail (both technical and commercial) with both internal and external parties

● Commercially aware and consider cost impacts on decisions and proposals
● Excellent communication and interpersonal skills
● Excellent attention to detail
● Technical / Engineering qualification, to at least HND level in a relevant field


Preferred (in addition to minimum):
● Working knowledge of a range of project management skills, tools and approaches
● Experience with Agile project management approach and tools e.g. Jira
● Use of software and data analysis tools (coding/scripting, databases, statistical analysis)
● International working experience
● Engineering degree in relevant field
● Appreciation of applicable directives, codes standards etc (eg machinery directive)
● The ability to use CAD packages such as Solidworks, AutoCAD etc
● Experience in understanding and developing new business processes

Competencies

● Ability to multitask and manage/prioritise a complex diary with multiple simultaneous activities and demands
● Demonstrate a balanced and considered approach to problem resolution
● Eye for detail
● The ability to draw a workable solution from diverse teams, which is acceptable to all stakeholders
● Commercially aware and consider cost impacts on decisions and proposals
● Comfortable in a dynamic, fast paced environment
● Innovative in thought, able to design & propose alternative solutions when faced with barriers
● Customer focused (both internal & external)
● Managing and operating in matrix organisations
● A "can do" and "in this together" attitude and approach to work within a cutting edge technology driven company
● Be able to perform unsupervised, under pressure on your own initiative often with geographical isolation from other
engineering colleagues
● Ability to solve problems with a hands on approach
● Able to break down and explain complex technical issues to non-engineers

Benefits Package

● Pension
● Life Assurance
● Private Medical Insurance
● 25 days holiday, increasing to 27 with 5 years' service
● Employee Assistance Program
● Free Shares
● Opportunity to participate in Sharesave and Buy as You Earn schemes
● Discounted shopping on Ocado.com, Smart Pass and destination site

You can not apply for this job as its status is Closed.
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