SC Cleared Technical Trainer

Ref No. BHN531625
Location London, England
Start date ASAP
Job type Contract (12 months)
Job Status Open


Hi All, I'm currently recruiting for this position. Please click on the job title below to view the Job Description and apply to it!


SC Cleared Technical Trainer.

The Job

  • Leverage market knowledge to amplify the performance of Serco's Micromobility contracts ensuring systems related contractual obligations are measured, recorded and met
  • Understanding of how to leverage "Software as a Service" products utilising modular functionality to deliver operations, customer, pricing and asset management services.
  • Support relationship management of technology suppliers, across Asset Management, Customer services and Operating Systems
  • Proactively input to the identification and analysis of the cause of Incidents; and manage resolution of incidents across schemes
  • Chair regular meetings such as IT CAB and capacity
  • Manage and coordinate user testing for system changes with users
  • Manage client and internally driven technology development projects, improving the service to clients and staff
  • Facilitate the creation and maintenance of technical and learning documentation
  • Support the development of MI and Data led projects understanding the relationships between system utilisation and analytics services
  • Input to the development and evaluation of technology offerings for growth opportunities
  • Support the development of MI services for front-line teams, developing a deep understanding of how to utilise scheme data for future improvements
  • Support the production and maintenance of real time MI data across the contracts
  • Manage LCHS IT budget, supplier purchase order and invoicing.
  • Develop service plans and ensure their effective implementation
  • Be available to carry out on call duties as part of a rota.
  • Demonstrate commitment to upholding and representing LCHS's diversity, equal opportunity and inclusion policies in all business and customer dealings.

Be responsible for compliance Data Protection on the Micro-Mobility contracts (training will be provided)

Harry Mulcahy
manages this role


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