Job summary

To directly manage a number of Airlines and/or MRO (Maintenance Repair and Overhaul)
accounts within the EAME region and to be a focal point for 'Spares Order Management
Activity' and 'Customer Relations'.

Key skills required for this role

Aerospace | Automotive | Key Account Management

Important

Aerospace | Automotive | Key Account Management

Job description

Key Account Manager General Responsibilities
* To directly manage a number of Airlines and/or MRO (Maintenance Repair and Overhaul)
accounts within the EAME region and to be a focal point for 'Spares Order Management
Activity' and managing the 'Customer Relationship' including satisfaction for the three product
divisionst.
* To interface and coordinate with the internal functions including Logistics, Credit
Management, Warehouse, Supply Chain for any Spares management activity and resolution of
customer issues, plus working with the Customer Support Manager (CSM) network for
preparation of customer account reviews.
* Proactively manage the Critical Short List (CSL) with major customers and control customer
demand through order book monitoring, delivery plan follow-up, order promising, delivery plan
building logistics, risk analysis on deliveries, abnormal demand management, ERP update if
needed & when collaboration with customer is done, etc.
* Close coordination and support needed with direct CSC management and teams including
Tools & Process team to ensure daily priorities are managed and achieved and if any
improvements can be made on the ordering process
* Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from
customers in respect of the AOG rules including: Request for Quotation (RFQ), Order Entry,
Deliveries etc
* Required to support the Global Out-of-Hours AOG Desk by working a weekend day-shift on a
rotation basis.
* Support routine travel to customers, when needed, within the EAME region in line with the
annual visit planning
* Promote to customers usage of the many support tools available via our online portal
Additional description In order to effectively carry out this role, you will need to be able to demonstrate the following
competencies:
* Experience of managing customer relationships
* Customer Mindset and Customer focused
* Positive approach to working as part of a team and also independently * Problem solving
methodology
* Ideally experience in some of the current applications used including: SAP, MS Dynamics,
Office, Sharepoint, CRM etc
* Effective communication skills including both verbal, written and presentation
* A flexible approach to support Out-of-Hours AOG Management and potential customers visits
Travel specifictity International travel may also be required.
Candidate skills & requirements
Educated to HND standard or with equivalent work related experience, you will ideally have
some experience either within an Airline, MRO or Customer Services position, or within a
Customer Account Management or equivalent role and be able to demonstrate a working
knowledge of the general responsibilities outlined above. International travel may also be
required.