Sales account controller

Ref No. BHN537150
Location Cwmbran, Wales
Job type Permanent
Job Status Open

Introduction

To facilitate the sales order demand and provide customer support for installation support;
supplier sales deliveries; commitment letter requirements and ad hoc sales as required

Important

sales account controller

The Job

To facilitate the sales order demand and provide customer support for installation support;
supplier sales deliveries; commitment letter requirements and ad hoc sales as required
including the processing and co-ordinating of the sales order process of EDI across Safran
Seats departments and liaising cross functionally to provide updates communication on order
status.
- Sales Order Processing and RMA processing
- Ensuring MRP and other systematic actions are completed in a timely manner
- Monitoring sales order progress and ensuring departmental objectives are being
implemented, e.g. OTIF
- Maintaining accurate records of customer details, requests, quotations and orders
- Communicating professionally, effectively and efficiently with customers both in person and
by telephone/webbex/e-mail
- Compiling and providing progress reports to customers
- Flexibility to respond to AOG (Aircraft on Ground) requests
- Working to achieve agreed departmental objectives and customer requirements, through cooperation
with both customers and cross functional departments
- Undertaking any other duties that may arise from time to time that are consistent and
commensurate with the overall purpose of the post
- Provide KPIs to demonstrate performance status and highlight key issues, providing
recommendations for continual improvement
- Set up, maintain and document systems and operating procedures as required

 

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