Job summary

To facilitate the sales order demand and provide customer support for installation support;
supplier sales deliveries; commitment letter requirements and ad hoc sales as required

Key skills required for this role

Sales Account Controller

Important

sales account controller

Job description

To facilitate the sales order demand and provide customer support for installation support;
supplier sales deliveries; commitment letter requirements and ad hoc sales as required
including the processing and co-ordinating of the sales order process of EDI across Safran
Seats departments and liaising cross functionally to provide updates communication on order
status.
- Sales Order Processing and RMA processing
- Ensuring MRP and other systematic actions are completed in a timely manner
- Monitoring sales order progress and ensuring departmental objectives are being
implemented, e.g. OTIF
- Maintaining accurate records of customer details, requests, quotations and orders
- Communicating professionally, effectively and efficiently with customers both in person and
by telephone/webbex/e-mail
- Compiling and providing progress reports to customers
- Flexibility to respond to AOG (Aircraft on Ground) requests
- Working to achieve agreed departmental objectives and customer requirements, through cooperation
with both customers and cross functional departments
- Undertaking any other duties that may arise from time to time that are consistent and
commensurate with the overall purpose of the post
- Provide KPIs to demonstrate performance status and highlight key issues, providing
recommendations for continual improvement
- Set up, maintain and document systems and operating procedures as required