Job summary

We are looking for an experienced customer account representative, with excellent customer service and communication skills to join our small and friendly team in Wimborne.

Key skills required for this role

Account Representative, Customer Advisor, Administration

Important

This is a full time permanent position, working 37 hours a week, with an option to work a 9 day fortnight ( every other Friday off )

Job description

We are looking for an Account Representative to Interact with customers, providing and processing information in response to their enquiries, concerns and requests about products and services. In this role you will have regular interactions with customers over the phone and occasional face-to-face. You'll be responsible for closing orders, handling transactions and processing purchase orders within the Inside Sales Team in the IPT. Your primary focus being to generate and provide quotations for Business as Usual (BAU) opportunities by liaising with internal stakeholders along with being the point of contact for spares and repairs orders.

Key Responsibilities:

• Log requests, RfPs and RfQs from customers onto our ticketing system
• Manage BAU opportunities through the BAU process.
• Liaise with internal stakeholders and subject matter experts to meet opportunities BAU quotation Turn-around-time and Customer's request.
• Receive orders from Customers, promptly load them onto the system and produce order acknowledgement.
• Make sure offers and orders are commercially sound and comply with Customer's contract and internal commercial procedures and process.
• Manage BAU opportunities according to company guidelines and update them regularly.
• Assure data quality to high standards.
• Prepare and send status reports chasing Customers for outstanding POs.
• Maintain opportunity schedule and reports on ongoing open opportunities.
• Manage orders according to requests dates and monitor arrears in deliveries.

Qualifications / Skills Required:

• Excellent communication skills - verbal and written.
• Natural problem solving ability
• Attention to detail and accuracy.
• Data collection and ordering.
• Excellent customer service orientation.
• Adaptability and Initiative.
• Knowledge of Import/Export controls.
• Competent on Microsoft Word and Excel.
• Experience with CRM and MRP systems.

For full information, please get in touch:

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.