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Job title

Traffic Control Room

Ref no. BHN553436
Location Dartford, England
Start date ASAP
Job type Contract 12 Months
Job status Closed

Job summary

Matchtech are excited to be working alongside a major Highways contractor in Dartford, and as result we have live opportunities for Control Room Operators.

Key skills required for this role

Control Room


Traffic Control Room Operator - Dartford

Job description

Our client are currently looking for several Control Room Operators, to join their Highways & Traffic Management team based in Dartford

Shift Pattern
Shifts are 12 hours long and worked on a 4 on / 4 off pattern basis. This will include day and night shifts. Day 1 & 2 will be 6am - 6pm, day 3 & 4 will be 6pm - 6am followed by 4 days off.

Overtime is available at times, paid at time x 1.5 (Monday to Saturday) and time x 2 for Sundays.

What you'll be doing
Within this role as a Control Room Operator you'll:

  • Support and direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
  • Accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
  • Ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms.
  • Ensure accurate recording of network occupancy through use of bespoke data bases.
  • Ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
  • Comply with client policies and procedures as detailed in operational plans and HR standards.
  • Work to agreed business performance and training and quality standards.
  • Build strong, effective working relationships with stakeholders and partners including real time liaison with the HE Regional Operations Centers, NTIC and NILO.
  • Actively promote and support training for new employees via support and mentoring as required.
  • Receive and disseminate weather decisions in accordance with the Severe Weather Plan.

Who our client are looking for

The following qualities/experience are essential:

  • Experience of working in an operational control room, preferably in an emergency services or National Highways environment.
  • Experience of working in an environment involving the time-critical deployment of resources.
  • Experience of working in a performance driven environment.
  • Excellent communication skills, both oral and written
  • Aptitude for effective problem solving, using information to consider options and outcomes
  • Ability to operate and interrogate several data base systems simultaneously to a high level of competence.
  • Demonstrate an understanding of the commercial implications of operational decisions.
  • Ability to remain calm under pressure, prioritising the response to multiple events.
  • Experience of incident management, escalation processes and terminology.
  • Experience of transport and road network environments.

The post holder must meet the requirements of security clearance.

Matchtech is a STEM Recruitment Specialist, with over 35 years’ experience

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