Job summary

Matchtech are excited to be working alongside a major Highways contractor in Dartford, and as result we have live opportunities for Control Room Operators.

Key skills required for this role

Control Room

Important

Traffic Control Room Operator - Dartford

Job description

Our client are currently looking for several Control Room Operators, to join their Highways & Traffic Management team based in Dartford

Shift Pattern
Shifts are 12 hours long and worked on a 4 on / 4 off pattern basis. This will include day and night shifts. Day 1 & 2 will be 6am - 6pm, day 3 & 4 will be 6pm - 6am followed by 4 days off.

Overtime is available at times, paid at time x 1.5 (Monday to Saturday) and time x 2 for Sundays.

What you'll be doing
Within this role as a Control Room Operator you'll:

• Support and direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
• Accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
• Ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms.
• Ensure accurate recording of network occupancy through use of bespoke data bases.
• Ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
• Comply with client policies and procedures as detailed in operational plans and HR standards.
• Work to agreed business performance and training and quality standards.
• Build strong, effective working relationships with stakeholders and partners including real time liaison with the HE Regional Operations Centers, NTIC and NILO.
• Actively promote and support training for new employees via support and mentoring as required.
• Receive and disseminate weather decisions in accordance with the Severe Weather Plan.

Who our client are looking for

The following qualities/experience are essential:

• Experience of working in an operational control room, preferably in an emergency services or National Highways environment.
• Experience of working in an environment involving the time-critical deployment of resources.
• Experience of working in a performance driven environment.
• Excellent communication skills, both oral and written
• Aptitude for effective problem solving, using information to consider options and outcomes
• Ability to operate and interrogate several data base systems simultaneously to a high level of competence.
• Demonstrate an understanding of the commercial implications of operational decisions.
• Ability to remain calm under pressure, prioritising the response to multiple events.
• Experience of incident management, escalation processes and terminology.
• Experience of transport and road network environments.

The post holder must meet the requirements of security clearance.