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Job title

IT Operations Analyst

Ref no. BHN557422
Location Yeovil, England
Start date ASAP
Job type Contract 12 Months
Job status Closed

Job summary

🖥 IT Operations Analyst
🏢 Inside Contract
🏡 Yeovil

Key skills required for this role

IT Services Operations Analyst, Inside Contract


IT Operations, Operations Analyst, ITIL, Inside Contract

Job description


The purpose of this role is to provide support for a variety of day-to-day IT service operational activities at Yeovil and across other assigned UK Site locations.

We are searching for candidates who can:

- Take responsibility for specific activities related to the core Service Operation Processes (e.g. incident management, problem management, event management, access management and request fulfilment) and become a recognized owner within IT Service Operations.
- Be in charge of supporting processes assigned (e.g. Analytics, Communications, Customer Satisfaction, Catalogue Management, Knowledge Management, Data Analysis, Service and Performance Reporting, Service Transition interface, Continuous Service Improvement etc).
- Serve as a primary point of contact for daily IT-related issues and analyze each requirement to ensure proper filtering and assignment for resolution across the entire IT team.
- Proactively offer support, guidance, and training to the business as necessary in the usage of IT facilities.
- Provide assistance to the Service Operations Team and the wider IT Team as directed.

Matchtech is a STEM Recruitment Specialist, with over 35 years’ experience

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