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Job title

3rd Line Support Engineer

Ref no. BHN557747
Location Birmingham, England
Start date ASAP
Job type Permanent
Job status Closed

Job summary

3rd Line Support Engineer required - this role will work within a multidisciplinary team within IT & Digital, delivering a high standard of technical support to help us keep gambling fair and safe for all.

Key skills required for this role

3rd line support, Microsoft Azure, IAM


3rd Line Support Engineer

Job description

My client license, regulate, advise and provide guidance to the individuals and businesses that offer gambling in Great Britain.
They are currently recruiting for a 3rd Line Support Engineer to deliver a high standard of technical support in order to keep gambling fair and safe for all.

  • Act as an escalation point for our 1st and 2nd line engineers and contribute to continued improvement and efficiency
  • Work alongside Information Security colleagues to ensure the Commission's systems are robust and kept updated through a proactive programme of maintenance
  • Write and maintain IT documentation, ensuring that it is relevant and kept up to date for various audiences.


  • Administration of Microsoft Azure including Azure AD, Microsoft Intune
  • Microsoft 365 platform including SharePoint Online (incl. OneDrive), Exchange Online, Teams, Security and Compliance
  • Identity Management (AD, AAD, ADFS, SAML

This is a hybrid role with time spent in the Birmingham Office and home working
In addition to a salary of up to £37000, my client offers a Civil Service Pension with an employer contribution of 27% as well as flexible working and 26 days holiday with an option to buy up to an additional 5 days.

Matchtech is a STEM Recruitment Specialist, with over 35 years’ experience

Learn more about Matchtech

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