Job summary

primary responsibility for supporting all X-ray, CT, Checkpoint and Trace product lines through Installation, Service, and support of X-RAY screening systems

Key skills required for this role

Field service, maintenance & Repair, Electromechanical, Electronics, Hydraulic, mechanical, Electrical

Important

Field service, maintenance & Repair, Electromechanical, Electronics, Hydraulic, mechanical, Electrical

Job description

Job Title: Service Engineer
Location: primarily in the Southern areas primarily Heathrow, Gatwick and Stansted airports
Salary: £40,000 + Additional renumberation, Expenses, company vehicle & benefits
Hours: 08:00am - 16:15 Monday - Thursday and 08:00 - 15:45 Friday

Overview:
Our client is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. They offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology-or multiple X-ray technologies-to address each customer's unique security application requirements. Their commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role:
Installation, Service, and support of X-RAY screening systems. This role will have primary responsibility for supporting all X-ray, CT, Checkpoint and Trace product lines.

Responsibilities:

• ADS, CT, Checkpoint & Trace products at customer's premises, primarily in the Southern areas primarily Heathrow, Gatwick and Stansted airports, may occasionally include other locations throughout the UK and overseas.
• Installation, commissioning and service support of X-ray, CT, Checkpoint and Trace systems at our customer's premises EMEA and International locations.
• Carry out preventive and corrective maintenance on-site at our customers' premises in EMEA.
• Carry out service site surveys prior to installations and professional site reports.
• Carries out all preventive and corrective maintenance works and attends all callouts.
• Works on shifts pattern to support key customer site.
• Provide remote technical support to Distributors engineers and customers.
• Work with all internal departments and externally with our customers and Distributors on service-related matters and provide guidance when required.
• Makes sure to submit service reports and non-conformance reports as required without delay.
• Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
• Duties may be modified or assigned at any time to meet the needs of the business.
• A strong communication skill with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
• Experience with installing, configuring, and troubleshooting MS Windows based servers and workstations highly desirable.
• Knowledge of high-end X-ray systems or computed tomography a major advantage
• Experience programming PLC's an advantage.
• Have excellent ability to trouble-shoot complex systems and logically work through problems.
• Must have experience in a field service engineer role.
• Flexible during times of change and reacts to project adjustments promptly and efficiently.
• Willingness to travel within UK and Overseas.

• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behaviour consistent with the company's Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications:

• Must be self-motivated and work well under pressure.
• Strong aptitude to learn.
• Ability to obtain airport security passes essential (some require a Criminal Record check).
• An electrical Diploma with at least 4-5 years of field experience or a BSc Eng with 2-3 years of field experience
• Post graduate qualification in Electrical engineering desirable.
• A recognised qualification in an IT (Microsoft, cisco etc) a plus
• A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e., Medical or Industrial engineering discipline.