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Job title

Technical Business Systems Analyst - CRM

Employer
easyJet
Ref no. BHN561489
Location Luton, England
Start date ASAP
Job type Permanent
Job status Closed

Job summary

Drive innovation by exploring tech advancements for consistent and improved IT system use.

Key skills required for this role

Technical Business Systems Analysis - CRM

Important

Technical Business Systems Analysis - CRM

Job description

Technical Business Systems Analyst - CRM

What will I be doing?

Implementing & maintaining efficient systems to fuel our strategy.

Acting as a bridge between business & IT, offering tech managers SME analysis services to enhance customer offerings.

Driving innovation by exploring tech advancements for consistent and improved IT system use.

Role Requirements

- Gain intimate knowledge of people, processes, & systems in the domain.

- Understand business needs, assess impact of changes, and document requirements.

- Conduct structured analysis to define capability gaps using known techniques (context, business process & use case modelling)

- Prioritise & define all requirement types.

Ideal Experience:

- Experienced in CRM systems

- Practical business analysis experience.

- Proven track record in delivering quality analysis for project success.

- Familiarity with both waterfall and agile requirement approaches.

- Exceptional relationship management & stakeholder management skills.

Desirable Skills/Experience

- Technical expertise from programming or database admin roles.

- Experience with mParticle or Amaze would be an advantage

This is a hybrid role with the expectation of two days per week onsite in Luton Airport

Matchtech is a STEM Recruitment Specialist, with over 35 years’ experience

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