Job summary

Drive innovation by exploring tech advancements for consistent and improved IT system use.

Key skills required for this role

Technical Business Systems Analysis - CRM

Important

Technical Business Systems Analysis - CRM

Job description

Technical Business Systems Analyst - CRM

What will I be doing?

Implementing & maintaining efficient systems to fuel our strategy.

Acting as a bridge between business & IT, offering tech managers SME analysis services to enhance customer offerings.

Driving innovation by exploring tech advancements for consistent and improved IT system use.

Role Requirements

- Gain intimate knowledge of people, processes, & systems in the domain.

- Understand business needs, assess impact of changes, and document requirements.

- Conduct structured analysis to define capability gaps using known techniques (context, business process & use case modelling)

- Prioritise & define all requirement types.

Ideal Experience:

- Experienced in CRM systems

- Practical business analysis experience.

- Proven track record in delivering quality analysis for project success.

- Familiarity with both waterfall and agile requirement approaches.

- Exceptional relationship management & stakeholder management skills.

Desirable Skills/Experience

- Technical expertise from programming or database admin roles.

- Experience with mParticle or Amaze would be an advantage

This is a hybrid role with the expectation of two days per week onsite in Luton Airport