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Job title

IT Technical Support

Ref no. BHN563786
Location Fareham, England
Start date ASAP
Job type Permanent
Job status Closed

Job summary

Opportunity for a Technical Support Analyst to work with an exciting and established Aerospace Company in Fareham, Hampshire. Candidates will need to be onsite for this fast paced and varied IT Support role.

Key skills required for this role

IT Support

Important

IT Support

Job description

Purpose of the job

The purpose of the Technical support analyst is to manage the first and second line technical support for desk side users. This will include multi-function devices, specialised IT equipment & application installations.
To be responsible for ensuring support of existing and emerging information systems and technology (IS/IT) services, including providing technical advice to corporate group project teams.
Work with Group IT organisation on projects for infrastructure changes, system upgrades and hardware refreshes

Main Tasks

  • Technical support to users
  • Strong IT troubleshooting and problem solving skills
  • Laptop & PC Hardware imaging, configuration and deployment
  • IT Asset management
  • Take Ownership of problems and uses initiative to reach resolution
  • ServiceNow administration for incidents and requests
  • Service Focus, delivering quality IT services to end users
  • Customer Focus
Skills and Qualities
  • Qualifications
    • ITIL Foundation certification
    • Professional IT qualification, ie MS O365, COMPTIA+
    • Cyber security knowledge
  • Knowledge
    • Asset & Configuration Management - Essential
    • End user support & remote user support - Essential
    • ITSM Framework and knowledge of Service Life Cycle
    • Technical understanding of industry developments to make cost effective use of new and emerging tools and technologies - Demonstrable understanding
    • Experience of MS client/server environments, Active directory administration
    • Excellent knowledge of MS Office (O365, Word, Excel, PowerPoint, Teams) & Windows 10
    • Knowledge of Windows 2019 server environment, security group, Active directory user administration
    • Knowledge and experience in information systems security, Cyber security
    • Experience in a manufacturing environment (desirable)
    • Network knowledge (highly desirable)
    • Knowledge of ERP (SAP) environment (desirable)
    • Working with 3rd party Vendors for hardware & software support
  • Qualities
    • Professional attitude
    • Excellent written and oral communication skills
    • Customer focused
    • Positive can-do attitude at all times
    • Curious thinker and able to work under own initiatives
    • Results oriented delivered with quality
    • Resilient and able to multitask under pressure
    • Demonstrate and uphold Values & Behaviours


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