Job summary

Drive innovation in an Agile environment as a specialist Product Owner

Key skills required for this role

Salesforce - Product Ownership - Agile - Scrum - Functional Salesforce Knowledge

Important

Salesforce - Product Ownership - Agile - Scrum - Functional Salesforce Knowledge

Job description

Salesforce Product Owner - Customer & Operations

What will I be doing:

Drive innovation in an Agile environment as a specialist Product Owner, taking ownership of the Salesforce solution for our Customer & Operations team. Own the roadmap and collaborate with cross-functional teams to achieve business goals.

What do we need from you:

• Lead the vision and delivery of the Customer & Operations Salesforce product.
• Define and prioritize the Product roadmap, ensuring alignment with business strategy.
• Translate business requirements into user-friendly User Stories.
• Empower and prioritize daily tasks for the Product team.
• Provide Salesforce administration support for the Customer & Operations team.
• Establish governance structures for effective Product management.
• Communicate Salesforce updates to internal governance structures.
• Represent the voice of the customer through interpreting user data and feedback.
• Collaborate with the wider product owner community for optimal business outcomes.
• Define and measure metrics to track usage and performance, ensuring business value realization.

Key skills required:

- Quickly integrate with the business and identify product development opportunities.

- Strong functional knowledge of Salesforce platform.

- Familiarity with Agile Scrum approach.

- Excellent relationship management and communication skills.

- Collaborative mindset for cross-team effectiveness.

- Detail-oriented with high accuracy delivery.

- Experience setting product strategy and measuring progress against metrics.

- Previous travel industry experience advantageous.

- Positive attitude in fast-moving, pressurized environments.