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Job title

Service Desk Analyst

Ref no. BHN571059
Location London, England
Start date ASAP
Job type Contract 3 Months
Job status Closed

Job summary

Experienced Service Desk Analyst required for a public sector organisation based in London.

Key skills required for this role

"servicedesk" or "service desk" or helpdesk, 1st line, IT support, IT engineer,


ServiceDesk analyst

Job description

Experienced Service Desk Analyst required for a public sector organisation based in London.

12 week assignment (initial)

1. Provide prompt and effective technical support for all aspects of personal computing to users across the client through resolution of incidents and service requests in line with agreed service agreements, ensuring minimal disruption / loss of service. 2. Ensure delivery of a high-quality customer focused user experience, including fit for purpose systems, and high standards of access, availability, usability, usefulness, and excellent standards of service. 3. Deliver, implement, and support others to ensure that the client's values and practises always meet our objectives for security, financial prudence and transparency, inclusion, and sustainability. 4. Actively contribute to the work of a multidisciplinary team, so that all its members benefit from your core skills; promote the generous sharing of expertise and create opportunities for continuous learning and development. 5. Actively contribute to client-wide and directorate initiatives that will achieve and implement the client's priorities and corporate objectives and meet the user needs of Havering and client residents and businesses. 6. On a rota basis and working with senior colleagues, ensure the effective delivery of support to users, including out of hours support where applicable, for which additional payment will be offered.

Matchtech is a STEM Recruitment Specialist, with over 35 years’ experience

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