Job summary

As a Technical Service Manager at our green tech company, you will lead a team of Field Service Technicians. This role involves managing customer relationships, developing service strategies, and ensuring high levels of customer satisfaction.

Key skills required for this role

Management of Technicians, Maintenance, BoM, Electrical and Mechanical Systems

Important

Management of Technicians, Maintenance, BoM, Electrical and Mechanical Systems

Job description

Join us in our mission to decarbonise transportation. We're seeking a talented Technical Service Manager to oversee technical services, ensuring high customer satisfaction and strong relationships with our service providers and customers. This role involves managing a team of mobile service technicians and developing service strategies to enhance the maintenance and service of our new-to-market products, which encompass mechanical, electrical, and digital technology.
Our Benefits

• Excellent benefits include; higher than average holiday entitlement, Share Options and superb culture.

Key Responsibilities

• Hire and manage a team of mobile/field engineers to meet customer demands and SLAs.
• Provide expert technical support and troubleshooting assistance.
• Oversee installation, maintenance, and repair services.
• Develop and implement aftermarket service strategies with the Head of Fleet Operations.
• Identify and lead service improvement initiatives.
• Monitor and analyse service performance metrics.
• Oversee inventory management of spare parts and service tools.
• Prepare regular reports on service activities and team performance.
• Support and audit service providers on the field as needed.

Qualifications & Experience

• Experience leading and mentoring a team of engineers/technicians.
• Qualification in Engineering, Technical Management, or related field.
• Proven experience of hands-on product maintenance.
• Understanding of system-level engineering and the interaction between digital, electrical, and mechanical systems.
• Ability to troubleshoot electrical systems.
• Proactive and able to meet SLA timelines.

Join our innovative green tech company and help us drive the future of clean technology!