Job summary

Junior Operations Support
Hendon - Shift Work
Security Cleared and NPPV3 advantageous
£409pd inside IR35

Key skills required for this role

Shift work, ITIL, Security Clearance, NPPV3, Microsoft Suite

Important

Shift work, ITIL, Security Clearance, NPPV3, Microsoft Suite

Job description

Junior Operations Support
Hendon - Shift Work
Security Cleared and NPPV3 advantageous
£409pd inside IR35
Initial 6-Month Contract

Our client, a key player in the public sector, is currently seeking a Security Cleared Junior Ops Support professional for a contract position at the Home Office. This role is ideal for someone looking to make a significant impact within government operations.

Duties that they will be required to carry out on shift are as follows:

• Monitoring of PNC service and responding to service impacting alerts,
• Monitoring of Service Now queue and processing of INC's and Password requests to customers
• Running of weekly and monthly batch work for Forces and Law Agencies, Processing of ad hoc Batch work
• Re-setting of passwords for customers
• Monitoring of critical network alerts and ensuring encrypted data is successfully transmitted.
• Liaising with Incident Management, Service Desk, and technical teams

Essential skills and experience:

• Interpersonal skills, with an ability to communicate effectively and professionally
• Ability to work as part of a team
• Willingness to learn new technologies
• Analytical and problem-solving skills
• Demonstrating a strong sense of ownership and drive to follow tasks through to completion
• Maintaining customer focus

Desirable skills and experience:

• Performing a similar role within the Civil Service or at other organisations
• Understanding and / or experience of ITIL Service Management
• Understanding of Lean, Agile and DevOps principles within a Product-centric delivery model

Essential qualifications:
An understanding of Microsoft Suite, any previous customer service experience

Desirable qualifications:
Any previous monitoring experience