Job summary

3rd line role responsible for the investigation, root cause analysis and resolution of incidents and problems that are escalated from 1st and 2nd line support teams.

Key skills required for this role

3rd line support

Important

3rd Line Support

Job description

3rd Line Support Engineer - 6 Month Contract - £450 per day!

Active DV Clearance Required!

Our Glasgow-based client is recruiting a talented engineer to investigate and resolve escalated incidents, produce knowledge-based articles, and deploy infrastructure components for end-user device platforms.

Key Responsibilities:
- Investigate, analyse, and resolve incidents escalated from 1st and 2nd line support.
- Produce Knowledge-Based Articles (KBAs) and recommend prevention strategies.
- Deploy and support infrastructure components for End User Device Platforms.

Essential Skills:
- Microsoft Endpoint Manager (Intune) administration.
- Support for Windows and iOS end-user devices.
- Cloud-based print solutions.
- Microsoft Entra ID administration.
- Zero Trust Platform administration.
- Collaborative work approach within IT teams.

Desirable Skills:
- Linux and Ansible knowledge.
- SNMP and agent-based infrastructure monitoring.
- SCCM for device management.
- Microsoft Technologies: Active Directory, Group Policy, Exchange, PowerShell, DNS.

Reach out directly if you would like to discuss this further!