Job summary

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Key skills required for this role

Customer Service Change Coordinator

Important

Change Coordinator

Job description

Our client, a prominent entity in the retail sector, is seeking a Customer Service Change Co-Ordinator for a fixed-term engagement. This role is ideal for individuals with a focus on change and transformation, eager to make a significant impact within a dynamic environment.

Key Responsibilities:

• Supporting the implementation of change initiatives within the customer service department
• Coordinating transformation projects to enhance service delivery and customer satisfaction
• Actively engaging with stakeholders to gather requirements and feedback
• Ensuring that change processes comply with corporate standards and best practices
• Tracking project milestones and deliverables to ensure timely completion
• Providing regular updates and reports on progress and outcomes
• Identifying potential risks and developing mitigation strategies
• Collaborating with cross-functional teams to support seamless implementation of changes

Job Requirements:

• Experience in change and transformation within a customer service setting
• Strong organisational skills with the ability to manage multiple projects simultaneously
• Excellent communication abilities, both written and verbal
• Proven capability to work collaboratively with various stakeholders
• Understanding of project management methodologies
• Analytical mindset with problem-solving capabilities
• Proficiency with relevant office software and project tracking tools
• Background in retail or similar fast-paced industry

Benefits:

• Opportunity to work on impactful change initiatives
• Professional development and growth opportunities
• Collaborative and supportive work environment
• Enhanced employee benefits

If you are a proactive and driven professional with a passion for change and transformation, we would love to hear from you. Apply now to join our client's team and contribute to their journey of continuous improvement in the retail sector.