Job summary

We are looking for a Technical Support Representative to provide in-depth technical support for our Fire and Life Safety products

Key skills required for this role

Life Safety - Engineering - Safety Systems - Servicing - Commissioning - BS5839-pt1

Important

Life Safety - Engineering - Safety Systems - Servicing - Commissioning - BS5839-pt1

Job description

Technical Support Representative - Fire and Life Safety

What are we looking for:

We are looking for a Technical Support Representative to provide in-depth technical support for our Fire and Life Safety products globally. You'll address customer queries, deliver training, and ensure product issues are resolved efficiently.

What will you be doing:

- Support internal and external stakeholders with technical issues related to our Fire and Life Safety portfolio.

- Respond promptly to inquiries via phone, email, or Teams.

- Maintain detailed logs of technical interactions for KPI reporting.

- Generate reports and feed information into the quality system for review.

- Collaborate with the Sales team on product applications and system design.

- Deliver comprehensive training to both internal and external stakeholders.

- Recreate product faults and test scenarios.

- Build test rigs and follow test scripts for product verification.

What do we need from you:

- Experience in the Life Safety industry, especially in Customer Support or Engineering.

- Knowledge of life safety systems, with a track record in servicing and commissioning.

- Understanding of BS5839-pt1, BS5839-8, BS5839-9, and EN-54 standards.

Skills:

- Analytical thinking and problem-solving.

- Strong interpersonal and coordination skills.

- Excellent verbal and written communication.