Job summary

Our client, a leading provider in the Defence & Security sector, is currently seeking a Field Service Engineer to join their permanent team.

Key skills required for this role

Field Service Engineer, Marine Electronics

Important

Experience in a field servicing environment, preferably with marine electronics.

Job description

This role is primarily field-based, supporting customers around the globe on Naval vessels, Commercial vessels, and Shore-Based Systems. You will be part of the Customer Service Department, ensuring the highest standards of service and customer satisfaction.

Key Responsibilities:

• Travelling within the UK and to various overseas destinations, often at short notice.
• Conducting service interventions including installation, commissioning, troubleshooting, and acceptance tests.
• Completing detailed service reports and expenses in a timely manner post-activity.
• Effectively communicating technical issues from the field to line management.
• Supporting the Customer Services Technical Helpdesk by responding to emails and drafting Technical Advice Sheets.
• Striving for quality, improvement, and customer satisfaction.
• Adhering to all Health and Safety regulations during working hours.
• Attending required training courses.
• Occasionally working beyond the normal 37-hour week or at anti-social hours while adhering to contractual obligations.
• Performing any other tasks associated with this role.

Job Requirements:

• Ability to read and interpret technical manuals.
• Knowledge of computers, including hardware and software applications.
• Understanding of basic networking principles.
• Self-motivated individual with a valid driving licence.
• Possession of a valid passport.

Experience Required:

• Experience in a field servicing environment, preferably in Marine, though not essential.

Qualifications:

• ONC qualification preferred but not essential.
• Willingness to attain a Tower Climbing & Rescue Certificate.

If you are a dedicated Field Service Engineer with a keen interest in Defence & Security, we would love to hear from you. Apply now to join our client's dynamic team and embark on an exciting career journey.