Job summary

Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests

Key skills required for this role

Helpdesk Analyst

Important

Helpdesk Analyst

Job description

Our client, a prominent player in the retail sector, is currently seeking a Helpdesk Analyst to join their dynamic team on a contract basis. This role is crucial in providing technical support and ensuring seamless IT operations within the retail environment.

Key Responsibilities:

• Providing first-line IT support to staff across multiple retail locations
• Responding to and resolving technical issues through various channels including phone, email, and in-person
• Logging and documenting all support requests and incidents using the helpdesk system
• Escalating unresolved issues to the appropriate internal teams
• Ensuring timely follow-up and communication with staff regarding their support requests
• Maintaining and updating IT support documentation and knowledge bases
• Assisting in the setup, configuration, and deployment of IT equipment
• Conducting regular checks and maintenance of IT systems to ensure optimal performance

Job Requirements:

• Strong troubleshooting and problem-solving skills
• Excellent communication abilities
• Ability to manage and prioritise multiple tasks
• Familiarity with retail sector IT systems (an advantage)
• Capability to work on a rotating shift schedule, including weekends

Contract Details:

• Whiteley based, 5-day working week
• Shifts between Monday and Sunday, from 0700 to 2100
• Initial 3-month contract with potential for extension based on demand and performance