Job summary

Your role will involve troubleshooting both hardware and software problems

Key skills required for this role

Helpdesk Analyst

Important

Helpdesk Analyst

Job description

Our client, a leading company in the technology sector, is currently seeking a Helpdesk Analyst to join their IT support team on a contract basis.

Key Responsibilities:

• Providing expert assistance in resolving technical issues
• Troubleshooting both hardware and software problems
• Managing and maintaining support tickets
• Ensuring timely and efficient resolution of support requests
• Collaborating closely with internal teams to ensure seamless IT operations
• Documenting and logging support activities and resolutions meticulously
• Delivering high-quality customer service and support
• Maintaining our reputation for excellence in IT support

Job Requirements:

• Strong troubleshooting and problem-solving skills
• Excellent communication abilities
• Ability to manage and prioritise multiple tasks
• Familiarity with retail sector IT systems (an advantage)
• Capability to work on a rotating shift schedule, including weekends

If you are an IT Analyst with a passion for providing exceptional technical support and are looking for a new contract opportunity, we would love to hear from you. Apply now to join our client's dynamic and dedicated IT support team.