Job summary

Business System Analyst

Key skills required for this role

Business System Analyst

Important

Business System Analyst

Job description

Our client, a leading name in the technology sector, is currently seeking a Business Systems Analyst to join their team. This permanent position offers a fantastic opportunity to work within a dynamic and innovative environment. Our client is renowned for their passion for artisan-made products and continually strives to set new standards for quality and excellence.

Key Responsibilities:

• Resolving technical support queries predominantly around MS Dynamics 365 Business Central
• Working from an ITSM tool, using ITIL processes
• Collaborating with service desk colleagues and working within a small group of business systems specialists
• Occasionally supporting incidents/P1s sometimes at unsociable hours
• Escalating issues to systems integrators and other third-party support partners when necessary
• Identifying and implementing improvements using knowledge of D365 BC
• Supporting BC enhancement and change projects, delivering training, guiding and documenting testing pre and post-release
• Identifying opportunities for enhancing Business Central and proposing changes with management support
• Supporting pre and post-implementation testing activities on enhancements and releases
• Providing guidance and training to teams through standard operating procedures for all routine BC tasks

Job Requirements:

• Strong analytical, problem-solving skills, and excellent attention to detail
• Highly motivated self-starter, with the ability to work in a fast-paced environment
• Effective communication skills at all levels, able to present complex data to various audiences
• Excellent organisational skills with the ability to work autonomously and in team settings
• Ability to present information effectively and respond to questions from managers, users, and peers
• Adaptability to change and challenges with a flexible approach to work
• Excellent communication and documentation skills, including good training abilities

Preferred Experience:

• Experience in a Retail Head Office environment is essential
• Hands-on experience of at least 3 years with D365 BC support, preferably in a retail setting
• Knowledge of Finance, Buying and Merchandising, Logistics, and Warehousing is advantageous
• Strong understanding of ERP analytics solutions
• Knowledge of JSON/XML, AIS, LogicApps, PowerBI, T-SQL is beneficial

If you are a skilled Business Systems Analyst looking to further your career in a reputed technology firm, we would love to hear from you. Apply now to join our client's innovative and talented team.