Skip to main content
AdobeStock_425318986-2000x400
Stem recruitment specialists

Find your future role

Job title

IT Service Desk Support

Ref no. BHN588371
Salary £15 - £17/hour
Location Reading, England
Start date ASAP
Job type Contract 6 Months
Job status Open

Job summary

Join our global team at our brand-new, state-of-the-art office in Theale! We're looking for a customer-focused IT Support Technician who's passionate about technology.

Key skills required for this role

Service Desk, IT Support, Automation, Scripting

Important

Service Desk, IT Support, Automation, Scripting

Job description

Level 1 IT Service Desk Technician
Location: Theale, UK (near Reading)
Type: Full-time | Monday-Friday | 40 hours/week
Reports to: Service Desk Manager

Join our global team at our brand-new, state-of-the-art office in Theale! We're looking for a customer-focused Level 1 IT Support Technician who's passionate about technology and providing top-notch service.

What You'll Do:

  • Provide first-line technical support to users worldwide via ServiceNow.

  • Troubleshoot hardware, software, networking, mobile, and collaboration tools (e.g., Teams, Zoom).

  • Manage tickets from start to resolution or escalation, keeping users informed.

  • Support account administration via Active Directory.

  • Collaborate with L2/L3 teams for seamless support.

  • Participate in IT engagement initiatives like our bi-weekly "Tech Bar" and write "Tech Tuesday" tips to help boost user productivity.

  • Identify repeat issues and recommend process improvements or automation.

What You Bring:

  • Experience in a service desk or IT support role.

  • Familiarity with ServiceNow or similar ticketing systems.

  • Strong troubleshooting skills (Windows, Microsoft 365, basic networking).

  • Knowledge of hybrid environments, Active Directory, Intune/SCCM.

  • Excellent communication skills with a customer-first mindset.

  • Comfortable working with international teams and diverse users.

Bonus: Scripting/automation experience or Power Platform knowledge is a plus. Certifications like MS-100/101/102 are welcomed but not required.

Matchtech is a STEM Recruitment Specialist, with over 40 years’ experience

Learn more about Matchtech

Let us find jobs for you