
Find your future role
Job title
IT Service Desk Support
Ref no. | BHN588371 |
---|---|
Salary | £15 - £17/hour |
Location | Reading, England |
Start date | ASAP |
Job type | Contract 6 Months |
Job status | Open |
Job summary
Join our global team at our brand-new, state-of-the-art office in Theale! We're looking for a customer-focused IT Support Technician who's passionate about technology.
Key skills required for this role
Service Desk, IT Support, Automation, Scripting
Important
Service Desk, IT Support, Automation, Scripting
Job description
Level 1 IT Service Desk Technician
Location: Theale, UK (near Reading)
Type: Full-time | Monday-Friday | 40 hours/week
Reports to: Service Desk Manager
Join our global team at our brand-new, state-of-the-art office in Theale! We're looking for a customer-focused Level 1 IT Support Technician who's passionate about technology and providing top-notch service.
What You'll Do:
-
Provide first-line technical support to users worldwide via ServiceNow.
-
Troubleshoot hardware, software, networking, mobile, and collaboration tools (e.g., Teams, Zoom).
-
Manage tickets from start to resolution or escalation, keeping users informed.
-
Support account administration via Active Directory.
-
Collaborate with L2/L3 teams for seamless support.
-
Participate in IT engagement initiatives like our bi-weekly "Tech Bar" and write "Tech Tuesday" tips to help boost user productivity.
-
Identify repeat issues and recommend process improvements or automation.
What You Bring:
-
Experience in a service desk or IT support role.
-
Familiarity with ServiceNow or similar ticketing systems.
-
Strong troubleshooting skills (Windows, Microsoft 365, basic networking).
-
Knowledge of hybrid environments, Active Directory, Intune/SCCM.
-
Excellent communication skills with a customer-first mindset.
-
Comfortable working with international teams and diverse users.
Bonus: Scripting/automation experience or Power Platform knowledge is a plus. Certifications like MS-100/101/102 are welcomed but not required.