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Job title

IT Field engineer

Ref no. BHNIT FIELD ENGINEER
Location Cardiff, Wales
Start date ASAP
Job type Permanent
Job status Closed

Job summary

on the look out for a 1st line support engineer for a role Cardiff based role

  • onsite , no remote working offered
  • Salary £24k Plus Benfits
  • Cardiff based
  • Diving License Is advantageous

Key skills required for this role

1st Line support , Field Analyst, Service Desk analyst

Important

IT Technical Field Analyst

Job description

Role duties

  • Responsibility IT Service Desk tickets (Incidents, Problems, Service requests)
  • Support for key business applications including email, telephone, web browsers, Microsoft OS and Hosted Desktop
  • Technical/hardware support for laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers, Video Conferencing facilities
  • Problem resolution, root cause analysis, and continuous improvements for long term solution
  • IT Asset Management for starters and leavers
  • User engagement to encourage best practice and effective use of all services and applications

 

Skills Require

  • Experience of working in a professional services environment
  • Great customer interfacing skills, professional and personable with a 'can do' attitude and client service mentality. This is very important as this is a 'stand-alone' role
  • Relevant technical experience in a distributed end-user environment, MS Windows, MS Office
  • Technical/hardware support for desktop PCs, laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers
  • Proven structured and analytical problem solving ability
  • Excellent communication skills - both written and verbal with a willingness to share information and learn from others are also essential.

Matchtech is a STEM Recruitment Specialist, with over 40 years’ experience

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