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Job title

Service Now Developer

Location Godalming, England
Start date ASAP
Job type Permanent
Job status Closed

Job summary

Looking for an exsperianced Service Now devolper

Key skills required for this role

Service Now


Service Now , Software Developer

Job description

In summary:

  • Be responsible for managing the ServiceNow platform end to end by ensuring the platform is managed, maintained, stable, continually improved/enhanced and increasing the capabilities.
  • The role involves designing, configuring, developing, troubleshooting, and implementing baseline and if required custom applications to enhance the platform
  • Understand the bigger picture by using large-scale thinking when working on projects
  • Participate in process flow analysis and process redesign along with stakeholders and team members
  • A ServiceNow developer must manage the platform to ensure stability and implement architectural changes, when necessary, in line with ServiceNow development best practices.
  • Working closely with business stakeholders to have gained a good understanding of business processes/principles in these areas: ITSM, CSM, ITBM, Procurement & Asset Management, Reporting, Field Service, and Product Catalogue.
  • Ability to review and understand business requires and translate into technical requirements to achieve the business objective.
  • Creating and or maintaining components such as Server-side scripts, ACLS, Business Rules, UI Actions, UI Policies, AJAX using languages such as JavaScript, Angular and Python.
  • Developing client-focused solutions in the following modules - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset Management, CMDB, Virtual Agent, Service Portal.



  • The candidate must have an up-to-date ServiceNow Certification (e.g. Developer, Advanced System Administration, Certified System Administrator, etc.).
  • Certified Systems Administrator
  • Certified Implementation Specialist
  • Certified Application Developer
  • ITIL Foundation (V3/V4)



  • Experience in service management methodologies including ITIL, business process re-engineering and/or quality initiatives.
  • Experience in ServiceNow development and administration with proven track record in the design and development of new features and capabilities
  • Experience with ServiceNow CMDB/ CSDM and Discovery, ITSM, Service Portal, Service Catalogue, Performance Analytics, and reporting.
  • Advanced ServiceNow development skills - Business Rules, Client Scripts, Workflows, Form Design, UI Actions
  • Experience with some or all the following modules: CSM, ITBM, ITOM, SAM.
  • Implementation/extension and maintenance of CSM, with Agent workspace.
  • Implementation/extension and maintenance of Service Catalog, with Service Portal.
  • Integration Hub and spoke deployment
  • REST and SOAP API - Integration development
  • Knowledge of LDAP/Active Directory.
  • Understanding or experience in working in an Agile environment
  • Minimum 1- 2 years' experience working a developer with the ServiceNow Platform
  • Integration between ServiceNow and other systems,


Soft Skills

  • Experience of engaging and building successful relationships with stakeholders of the change management process, including senior management
  • Solve challenging problems
  • Work as a team with others
  • Identify and manage priorities
  • Deliver work to high standards
  • Be driven to improve yourself and the way thangs are done


Salary: £45k to £55k

Location: 1 day a week in Godalming

Matchtech is a STEM Recruitment Specialist, with over 35 years’ experience

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