BMS Technical Support Engineer

Ref No. EMP399500
Location England
Job type Permanent
Job Status Closed
You can not apply for this job as its status is Closed.
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Introduction

My client, a leading automation vendor, is currently recruiting for 2 BMS Technical Support Engineers who will be based from the client's support centres in Telford, Ashby de la Zouch, Warrington or Maidenhead.

Important

Experience with building management systems

The Job

My client, a leading automation vendor, is currently recruiting for 2 BMS Technical Support Engineers who will be based from the client's support centres in Telford, Ashby de la Zouch, Warrington or Maidenhead.

Package:
Salary - up to £38K depending on experience
8% Bonus
Pension
Flexible Benefits
Detailed Product

Your Mission:
You will provide Advanced Technical Support on a range of Building Management products, systems and services; actively promoting client products from all brands and providing technical and application support, as well as fault finding and commissioning assistance to all external and internal customer. This is purely an office based role and there are no requirements to go out to site.

You will work with the sales team to develop new business, liaise with offer development, after sales, marketing and the customer care centre to resolve new or outstanding issues or to promote product improvements. Delivering and maintaining the highest possible level of customer service is essential through all customer interaction.

Your Responsibilities:

Product Support

* Assists to resolve higher level product support issues and provide assistance to other product support personnel.

* Perform laboratory simulations of reported field product problems.

* Enter details of all support activities into the Department Case Tracking System Software

* Assist to develop and administer advanced technical training for internal staff.

* Investigate reported software and hardware faults and document the findings


Knowledge Centred Support (KCS)

* Assist in the collection, compilation, and reporting of system problems or FAQ's and Video FAQ's and publish summaries.

* Act as a Subject Matter Expert (SME) for review of KCS articles prior to publication.

* Help maintain and contribute to our lessons learned in to the FAQ system.


Customer Satisfaction

* Demonstrate excellent telephone, e-mail and personal interaction skills.

* Provide effective and timely assistance to customer issues.


Health & Safety

* Follow Company and Industry standards,

* Ensure awareness of OH&S practices and be pro-active with them.

About You:
Holding an ONC/HNC in Mechanical, Electrical, Electronic, Information Technology or Computer Science, or an equivalent qualification, you will be fully experienced in working with Buildings Management products.

You will have previous experience of working in an engineering or technical support role.

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

You can not apply for this job as its status is Closed.
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