Voice of Customer Engineer

Ref No. EMP405369
Salary £15 - £22.71/hour
Location Coventry, England
Start date ASAP
Job type Contract (7 Months )
Job Status Applicants Required


I have a unique and exciting opportunity working with a market leading Automotive company.

Do you have systems engineering knowledge? Do you have a passion for Automotive and Project management ?

Get in touch today


Strong project management experience

The Job

Position Description:

Support the definition of Customer Requirements for new technologies through collation of VoC data and application of the Kano tool. Analysing customer feedback through external/internal data from a variety of source including JD Power APEAL, Customer Surveys / Clinics, Competitor Benchmarking, Parallel industries Benchmarking (e.g: consumer electronic products.

Deliver Failure Mode Avoidance activities for new Features and ensure that all resulting gaps from the FMA activities are captured in the customer requirements.

Maintain and improve QVoC FMA documentation: processes, LWI, templates ¿ Develop coaching capabilities within QVOC for the writing of the customer requirements for the new features

Skills Required:

1) Strong project management experience and good written and verbal communication skills

2) Ability to work within cross-functional teams

3)Educated to degree level

Experience Required:

Strong project management experience and good written and verbal communication skills.

Previous experience within Marketing or Research departments with good working knowledge of Product Delivery System (or similar process).

To be confident to report to all levels within the organisation and be a proactive team player, happy to be hands on and build cross-functional relationships.

Demonstrate a passion for automotive industry and new technologies.

Highly disciplined and tenacious to follow open issues through to closure.

Ability to balance and manage multiple work streams.

Failure Mode Avoidance tools application knowledge and experience

Educated to degree level

Experience Preferred:

Systems Engineering Knowledge/experience


Strong project management experience

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

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