Disconnections Coordinator

Ref No. EMP406111
Location Kent, England
Start date ASAP
Job type Contract (10 Months )
Job Status Closed
You can not apply for this job as its status is Closed.
  • Share:


Operationally responsible for day to day co-ordination and technical performance of the delivery of a programme of electricity disconnections to time, cost, quality and health and safety standards


Experience of NRSWA and / or MAP21 Management of Flows

The Job

Principal Accountabilities

* Responsible for a programme of work , ensuring that all quotations & delivery timescales are met and delivered to cost and to the highest possible standards of quality and safety
* Ensure an excellent level of service to all customers resulting in a high level of customer satisfaction and zero customer complaints
* Responsible for the management of the project budget to ensure financial targets are achieved
* Set / attend customer meetings and prepare / submit regular progress reports to the Disconnections Senior Co ordinator and Disconnections Manager
* Ensures work is delivered in compliance with Company procedures and to the required standards
* Works with Contractors and/or Network Operations delivery to ensure the best utilisation of all resources and to improve customer experiences. Supports daily planning, co-ordination and has real time responsibility for the efficient utilisation of resources. Ensures that sufficient work is available at all times, by liaising with internal and external customers to maximise the utilisation of resources.
* Ensures that a high standard of safety management prevails throughout all areas of responsibility and safety performance is maintained within parameters defined by the Executive. Promotes the Incident and Injury Free philosophy. Promotes Zero Harm through a safe and injury free philosophy that is visible demonstrated
* Actively supports the area in preparation, readiness and implementation for a system emergency at local/tactical team level. The post holder is also required to carry out an emergency role in support of the Network Operations Manager.


  • Deal with telephone enquiries
  • Deal with emails
  • Deal with Enquiries & Applications / log correspondence
  • Scan & save paperwork
  • Send standard letters
  • Register jobs on Systems Analysis & Program development (SAP CP1/CRM)
  • Register jobs on miniDFS Works Management Database
  • Update systems
  • Identify jobs outside of scope & pass to relevant area of the Business
  • Schedule site visits and contact customer to agree date and time (in line with Guaranteed Standards of Performance)
  • Monitor appointments (in line with Guaranteed Standards EGS8)
  • Manage Site Technicians planned absence
  • Obtain cable records
  • Produce marked maps
  • Environmental issues
  • Deal with Consents
  • Obtain Traffic Management Plans/Quotes
  • Produce Quotations
  • Deal with technical enquiries/cost breakdowns
  • Process payments and refunds
  • Raise/send Invoices
  • Monitor financial performance
  • Raise Purchase Orders
  • Create Work Pack
  • Manage Job Completion
  • Flow Management
  • Reporting
  • Support Manager in dealing with escalated calls
  • Train new staff
  • NRSWA Streetworks
  • Produce Task Instructions

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

You can not apply for this job as its status is Closed.
  • Share:

Popular fields of work


Back to top