Product Support Engineer

Ref No. EMP427802
Location Fareham, England
Job type Permanent
Job Status Closed
You can not apply for this job as its status is Closed.
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Introduction

Our client are a major marine electronics and electro-optics company currently seeking a support engineer to join them in their Fareham offices

Important

Confident communicator on the phone with a solid technical background ideally in marine electronics or electro-optics.

The Job

Responsibilitieis;

  • 1st line response to telephone enquiries associated with company manufactured products, either responding direct to enquiries by using FAQs or knowledge base or escalating them to team members for further detailed response.
  • Assisting customers via Telephone, web and email supporting team colleagues whilst in the office.
  • Provide customers with call back and or follow up actions to ensure satisfactory resolution within dept KPIs.
  • To develop and publish FAQs and knowledge base to enhance customer self diagnosis.
  • To support customers remotely via web team viewer sessions, to diagnose source of issues.
  • To supervise and engage appropriate local resources to remove and replace cameras and other products, co-ordinating replacement products and spares as necessary.
  • Undertake in-field service visits as required within stated territories.
  • To support administration of returns and repairs whilst in the office.
  • To report and follow up in-field issues with camera and other products, initiating appropriate responses and follow up actions.

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

You can not apply for this job as its status is Closed.
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