Customer Repair Administrator

Ref No. EMP434657
Location Cheltenham, England
Job type Permanent
Job Status Closed
You can not apply for this job as its status is Closed.
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Our clients have an exciting opportunity for a Customer Repairs Administrator to join their growing team.


Administration, repair, Manufacture

The Job

Our clients are looking for a Customer Repairs Administrator to join its Repairs Team. This role will involve carrying out and supporting Commercial activities within the team as well as being responsible for receiving and booking in Customer returns and tracking their physical movement through the Repairs process.

Key responsibilities:

 To receive & book in Customer returned units identifying the correct reason for the return

 To manage the movement of Customer repairs whilst they are within the business & maintain records of unit locations

 To handle customer order enquiries in a responsive & professional manner.

 To assist in the expediting of information to ensure the customers' requirements are met

 To maintain returns tracking spreadsheets for identified product groupings to support repairs reviews

 To process Customer returns after receipt through to agreement of a repair price and returning of the goods

 To support the Customer Repairs Co-ordinator in the loading of customer orders onto the MRP system after liaison with Repair Team members and/or Operations Ream Leaders to ensure an achievable delivery date is given

 To progress Repairs quotations once issued to the Customer to gain timely prove agreement

 To issue order acknowledgements to the customer which accurately reflect the Company's conditions of acceptance

 To pro-actively inform the customer of any changes during the repairs process that may impact upon agreed delivery criteria, including the delivery date

 Produce the required release & despatch paperwork, ensuring these reflect the customers' requirements as stated on the original order

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

You can not apply for this job as its status is Closed.
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