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Customer Repair Administrator
Our clients have an exciting opportunity for a Customer Repairs Administrator to join their growing team.
Our clients are looking for a Customer Repairs Administrator to join its Repairs Team. This role will involve carrying out and supporting Commercial activities within the team as well as being responsible for receiving and booking in Customer returns and tracking their physical movement through the Repairs process.
To receive & book in Customer returned units identifying the correct reason for the return
To manage the movement of Customer repairs whilst they are within the business & maintain records of unit locations
To handle customer order enquiries in a responsive & professional manner.
To assist in the expediting of information to ensure the customers' requirements are met
To maintain returns tracking spreadsheets for identified product groupings to support repairs reviews
To process Customer returns after receipt through to agreement of a repair price and returning of the goods
To support the Customer Repairs Co-ordinator in the loading of customer orders onto the MRP system after liaison with Repair Team members and/or Operations Ream Leaders to ensure an achievable delivery date is given
To progress Repairs quotations once issued to the Customer to gain timely prove agreement
To issue order acknowledgements to the customer which accurately reflect the Company's conditions of acceptance
To pro-actively inform the customer of any changes during the repairs process that may impact upon agreed delivery criteria, including the delivery date
Produce the required release & despatch paperwork, ensuring these reflect the customers' requirements as stated on the original order
Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Matchtech and may assist with processing your application.
You can not apply for this job as its status is Closed.