Technical Support Engineer

Ref No. EMP447746
Location Farnborough, England
Job type Permanent
Job Status Closed
You can not apply for this job as its status is Closed.
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Introduction

Our client is looking for a Technical Support Engineer to join their team.

Important

Technical Support Engineer

The Job

The Role

The reason for creating this position is to provide key aftermarket contact points who are recognized by customers as a technically capable and reliable trusted advisor.

As part of a team, initially you will take responsibility for spare part sales within the UK and Customer Technical Documents. In parallel with this you will be provided with full product training and as your experience develops, you will be expected to take on increasing amounts of Technical Support responsibility.

The function of this role is to provide all round support from Tech Support at all levels, to correctly identifying spare parts and recommending where required the additional service of an engineer to fit the parts.

Responsibilities:

  • Provide Technical support
  • Provide telephone support to field service engineers and provide supporting information (e.g. drawings) where required
  • Provide technical support to end customers, agents and distributors on the phone and via email
  • To provide spare part sales capability
  • To ensure all customer requests are handled professionally and in a timely manner
  • Responsible for all administration surrounding aftermarket sales in a timely manner. This is including quotations, order processing, PV's and Sensitivity reports

Essential Requirements:

  • Good electrical skills/knowledge
  • Capable of digesting complex technical information
  • Good general communication skills - able to communicate effectively at all levels
  • UK Driving Licence

Desirable Requirements:

  • Machinery manufacturing experience
  • Aftermarket experience

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

You can not apply for this job as its status is Closed.
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