Role

As an Employee Services Professional, you will be responding to queries and handling requests for service via telephone and email, providing advice and guidance relating to HR processes handled by the Employee Services Team, with a predominant focus on Central Filer processes, based at Warton Site.

On occasion, there may be a requirement to also support processes within the wider Employee Services team including Exit, Retirement, Fixed Term Contract Expiry and Central Correspondence.

Role Requirements

• Providing advice on services and offering support with minimal supervision, following established methods and procedures, but on occasion judgement may need to be exercised.

• Handling requests which relate to Employee Services processes to agreed service level specifications and accuracy measures.

• Achievement of individual and team quality performance measures and standards.

• Responding to and resolving email and telephone queries from initial request to resolution.

• Building and developing effective and collaborative relationships with colleagues and customers.

• Ensuring procedures and policies are adhered to, including data protection and confidentiality guidelines.

• Supporting continuous improvement projects and implementation of new processes within the Employee Services Team

Ideal Candidate

• Customer Service Experience

• Strong Administration background

• Knowledge of HR administration

Skills

• Experience of working with customers

• Ability to work at a fast pace, sometimes working under pressure to challenging deadlines whilst maintaining the highest of standards of accuracy

• Excellent interpersonal teamwork and communication skills

• Strong attention to detail

• Ability to prioritise and organise own workload

• Proven experience in an environment with conflicting priorities

• Ability to follow policies and procedures

• Personal credibility and professional confidence

• Ability to build excellent relationships

• Influencing skills

Security Clearance: BPSS

This role requires you to obtain a basic disclosure along with employment reference checks before starting.

The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles.