Our client, a leading company in the retail industry, is currently seeking a ServiceNow Performance Analyst to join their team on a contract basis. This role focuses on enhancing IT service management within the organisation.
Key Responsibilities:
- Utilising ServiceNow for performance analysis and reporting
- Creating detailed reports to support performance improvement initiatives
- Liaising with internal stakeholders to gather requirements and provide insights
- Monitoring and analysing service performance metrics to identify areas for improvement
- Providing actionable recommendations to optimise IT service management processes
- Collaborating with IT teams to implement performance enhancements
Job Requirements:
- Experience in IT service management using ServiceNow
- Strong analytical skills and ability to create comprehensive reports
- Effective communication and stakeholder management abilities
- Understanding of performance metrics and improvement strategies
- Ability to work independently and as part of a team
- Sound problem-solving skills and attention to detail
Benefits:
- Opportunity to work with a leading retailer
- Engaging contract position with potential for professional growth
- Exposure to a dynamic and fast-paced work environment
- Collaborative team culture with supportive colleagues
If you are a skilled ServiceNow Performance Analyst looking for a new contract opportunity in the retail sector, we would love to hear from you. Apply now to join our client's innovative team.
