Junior Account Manager
Salary: £37,000 OTE
Hybrid Working - Reading
About the Role
My client is looking for a motivated Junior Account Manager to join their growing commercial team. In this role, you will support and develop a portfolio of customers from onboarding through to annual renewal. You'll build long-term, trust-based relationships, uncover new business opportunities, and ensure every customer enjoys a positive and effective experience.
You will collaborate with global, cross-functional internal teams-including Sales, Professional Services, Content, and Technology-to continually enhance the customer journey. At renewal stage, you'll support the negotiation of updated terms and pricing using established internal processes. You should be customer-focused, proactive, and confident in identifying ways to enhance our services and exceed customer expectations.
Responsibilities
Manage an assigned customer portfolio, ensuring high satisfaction and successful delivery of learning solutions.
Act as the main day-to-day point of contact, building strong and positive customer relationships.
Identify growth opportunities and help drive usage and engagement.
Coordinate multiple ongoing projects, working with both internal and external stakeholders.
Represent the very best of my client in all interactions.
Experience & Qualifications
Technical Skills
Minimum 2 years' experience in Account Management, Customer Success or Sales, with a track record of customer retention and growth.
Strong ambition to build a commercial career within a rapidly expanding, private-equity-backed organisation.
Eagerness to develop skills in customer growth, sales, negotiation, and contracting.
Excellent communication and presentation skills, with the ability to build rapport quickly.
Self-motivated and able to work effectively without supervision.
Proficient in CRM systems and MS Excel, Word, PowerPoint, and LinkedIn.
Soft Skills
Strong organisational and time management skills, ensuring deadlines are met without compromising quality.
A collaborative team player who contributes positively to shared goals.
High level of ownership, accountability, and commitment to delivering results.
If you're suitable for the position, please apply!
