Are you a motivated individual with a solid foundational understanding of IT concepts and a keen interest in Unified Communications and Cloud Services? Our client is seeking a Junior Unified Communications & Cloud Services Engineer to join their dynamic team. This entry-level position is an excellent opportunity to gain hands-on experience in managing Unified Communications (UC), Azure cloud operations, incident response, and security/compliance management.
Key Responsibilities
Unified Communications Support
- Assist with the configuration, administration, and troubleshooting of Microsoft Teams, VoIP systems, and video conferencing platforms.
- Monitor UC environments for alerts, performance issues, and service disruptions.
- Utilise diagnostic tools such as Teams call analytics and Wireshark to support root cause analysis.
Azure Cloud Operations
- Support Azure resource provisioning activities, including storage, virtual machines, and subscription management.
- Assist with RBAC role assignments and access governance tasks.
- Review Azure cost and usage reports while contributing to automation initiatives for spend tracking and optimisation.
Incident Response & Monitoring
- Participate in L2/L3 incident management workflows for UC and cloud services.
- Use monitoring dashboards and network analysis tools to investigate and resolve operational issues.
- Document incident timelines, resolutions, and lessons learned.
Security & Compliance
- Follow encryption, authentication, and compliance standards applicable to UC and cloud platforms.
- Support the implementation of recommendations from Microsoft Defender for Cloud.
- Assist in routine compliance checks to ensure configurations align with organisational security policies.
Documentation & Knowledge Sharing
- Maintain accurate and detailed documentation of configurations, troubleshooting procedures, operational runbooks, and team knowledge articles.
- Contribute to process improvements and knowledge-base enhancements.
Required Skills
- Effective Communication: Ability to clearly convey technical concepts to non-technical stakeholders and collaborate across teams.
- Problem-Solving & Analytical Thinking: Demonstrated capability to analyse issues, identify root causes, and propose solutions.
- Adaptability & Continuous Learning: Strong desire to expand technical skills and adapt to evolving technologies and processes.
- Team Collaboration: Works effectively in cross-functional teams; contributes ideas and supports colleagues to achieve shared goals.
- Time Management & Organisation: Ability to manage multiple tasks, prioritise work, and meet deadlines in a fast-paced environment.
- Customer Service Orientation: Commitment to delivering high-quality support and maintaining a positive user experience.
- Attention to Detail: Ensures accuracy and thoroughness in configurations, troubleshooting steps, and documentation.
- Proactive Mindset: Takes initiative to identify potential issues or improvements before they escalate; demonstrates ownership and accountability.
- Documentation Skills: Capable of maintaining clear, comprehensive records of technical work, configurations, and troubleshooting steps.
If you are eager to build a rewarding career in Unified Communications and Cloud Services, apply now!
