Our client, a prominent player in the retail sector, is seeking a Windows 11 Support professional for a contract position. This role involves providing critical IT support to retail stores, ensuring the smooth implementation of new technology systems.
Key Responsibilities:
- Providing day-to-day store-facing service, over the phone and on Teams
- Planning, booking, and processing store schedules for technology implementation to ensure programme efficiency
- Identifying issues proactively and working with the Line Manager to develop solutions
- Feeding valuable information to the Programme Team to assist in rolling out schedules
- Championing the behaviours and values upheld by Specsavers
- Working collaboratively and cross-functionally with all relevant departments
- Delivering exceptional customer service to store partners
Job Requirements:
- Experience in IT support, particularly within a retail environment
- Familiarity with Windows 11 and associated technological implementations
- Strong problem-solving skills with a proactive approach
- Excellent communication skills, both over the phone and via Teams
- A dedication to upholding company values and supporting team members
- Ability to work collaboratively across various departments
- Commitment to providing exceptional customer service
If you have experience in IT support and thrive in a collaborative retail environment, our client would love to hear from you. Apply now to join a dynamic team and contribute to the successful implementation of new technologies in retail stores.
