Our client, a prominent player in the Defence & Security sector, is currently looking for an Applications Support Engineer to join their dynamic team based in Harlow (Hybrid). This position is a Fixed Term Contract for 12 months, offering full-time hours of 37 hours per week. The successful applicant must be SC eligible.
About the Role:
The Applications Support Engineer will become part of the wider Data and BI Product Family, initially focusing on technical deployment and application support for a major financial planning transformation. This role involves a close working relationship with programme teams and Digital Technology functions such as Architecture, Security, and Operations. Strong technical troubleshooting skills and hands-on experience with financial planning platforms are essential.
Key Responsibilities:
Deployment & Technical Support:
- Support the initial deployment, configuration, and technical validation of the new financial platform.
- Provide hands-on troubleshooting and issue resolution across application, interface, and configuration layers.
- Work closely with infrastructure, network, and security teams to ensure end-to-end environment readiness.
Collaboration & Cross-Functional Engagement:
- Collaborate with key programme stakeholders including Architecture, Engineering, Programme Delivery, QA, and Finance Operations.
- Participate in Agile ceremonies and contribute to iterative delivery cycles, backlog refinement, and continuous improvement.
- Assist in interpreting architectural and design requirements into actionable support tasks.
Operational Readiness & Transition:
- Prepare the wider support organisation for steady-state operations by developing documentation, standard operating procedures, and knowledge articles.
- Deliver training and knowledge-transfer sessions to ensure operational teams can confidently support the live Finance platform.
- Contribute to hyper-care and early life support activities post-go-live.
Monitoring, Incident Management & Continuous Improvement:
- Implement and maintain monitoring solutions to ensure system availability and performance.
- Manage incident triage, root cause analysis, and problem resolution for platform-related issues.
- Identify opportunities to enhance stability, resilience, and operational efficiency of the platform.
Job Requirements:
Essential:
- Experience in application support, ideally with finance platforms, OneStream in particular.
- Strong understanding of Service Management frameworks such as ITIL.
- Solid background in:
- Operating system management (Windows/Linux)
- Application troubleshooting and performance optimisation
- Log analysis, system monitoring, and incident management
- Ability to collaborate effectively with technical and non-technical stakeholders.
- Experience working in structured delivery environments; familiarity with Agile ways of working is advantageous.
Desirable:
- Experience in support of a wide range of Data and MI/BI platforms.
- Experience supporting applications in regulated industries (e.g., government, aerospace, and defence).
- Knowledge of integration concepts (ETL, Event, APIs, message-based interfaces).
- Exposure to deployment automation or DevOps practices.
Personal Attributes:
- Strong analytical and problem-solving mindset.
- Clear communicator able to work across diverse technical teams.
- Proactive, collaborative, and committed to delivering high-quality support.
- Adaptable, eager to learn, and able to transition seamlessly between project and BAU contexts.
If you are a dedicated and skilled Applications Support Engineer looking to contribute to national security projects within a supportive and innovative environment, apply now to join our client's esteemed team in Harlow.