We're seeking an experienced Service Lead to manage and optimise end-to-end facilitation and administrative support services across a large, complex, multi-stakeholder programme within a highly regulated environment.
Key Responsibilities
- Lead ITIL-aligned service delivery, driving performance against SLAs/KPIs
- Own governance frameworks, reporting cycles, and senior stakeholder engagement
- Manage and mature RAID processes (risks, assumptions, issues, dependencies) incl. tracking, mitigation and reporting
- Drive continuous improvement using Lean / Six Sigma methodologies
- Optimise workflows and introduce automation to improve efficiency
- Lead and develop high-performing facilitation and admin teams
Tools & Environment
- ServiceNow (service management)
- MS365 (SharePoint, Teams, Excel)
- Power BI (dashboards & reporting)
- Jira / Confluence (workflow & knowledge management)
- Structured governance frameworks and automation tooling
Experience Required
- Service delivery leadership within defence, engineering, or regulated environments
- Strong governance, reporting and RAID management experience
- Proven stakeholder engagement across complex programmes
- Continuous improvement / operational excellence focus
- Experience working in secure, structured delivery environments
Benefits
- Competitive salary + performance bonus
- Private healthcare + enhanced pension
- Flexible working arrangements (hybrid model)
- Ongoing professional development & training (incl. certifications)
- 25+ days annual leave + bank holidays
- Life assurance & wellbeing support
An excellent opportunity for a senior operational leader who can bring structure, rigour and continuous improvement to a high-impact environment.
