Desktop Support Engineer
Hattersley | Hybrid Working
Permanent
We're working with a well‑established organisation that is expanding its internal IT function and is now looking for a Desktop Support Engineer to join the team on a permanent basis. This role offers the chance to work in a supportive, people‑focused environment where development, collaboration, and fresh thinking are actively encouraged.
Based in Hattersley, the position offers hybrid working and exposure to a varied and busy IT estate.
The Role
Responsible for providing dependable, high-quality IT support to users across the business. You'll be a key point of contact for technical issues, helping to keep systems, devices, and applications running efficiently while delivering an excellent customer experience.
This is a hands-on role covering user support, device management, troubleshooting, and documentation within a modern Microsoft environment.
Key Responsibilities
- Deliver responsive and professional desktop and end-user IT support
- Manage, prioritise, and resolve support tickets via the service management platform
- Investigate and diagnose technical issues, resolving or escalating as required
- Keep users informed with clear updates and see issues through to resolution
- Guide users through technical problems in a clear and approachable manner
- Install, configure, and support hardware, software, and business applications
- Support meeting room AV technology, printers, and office network equipment
- Maintain accurate system, asset, and support documentation
- Assist with Joiner, Mover, Leaver (JML) processes
- Build and maintain knowledge of internal systems, tools, and processes
Skills & Experience
- Proven experience supporting desktop hardware and software environments
- Strong knowledge of Windows 11, M365 applications, and network fundamentals
- Experience with Microsoft Intune, Autopilot, application packaging, and PowerShell
- Exposure to supporting Line of Business (LOB) applications
- Familiarity with AV solutions, print technologies, and office IT infrastructure
- Understanding of IT asset management principles
- Excellent communication skills with a strong customer-service mindset
Additional Information
- Competitive salary
- Hybrid working (role dependent)
- Car or car allowance (role dependent)
- 25 days holiday plus bank holidays, with the option to buy up to 5 additional days
- Pension contribution scheme
- Life assurance
- Health and private medical insurance
- A strong wider benefits package
