Our client, a leader in the Defence & Security sector, is seeking a Customer Support Officer on a contract basis. This role primarily involves providing project management and programme management office business analysis of material and configuration data. You will often interact with customers as a project lead, working closely with the Customer Support Manager on related contracts.
Key Responsibilities:
- Maintenance and sustainment of project operations
- Gaining actionable insights into project interface preferences and intentions
- Engaging with stakeholders to ensure performance in terms of cost, quality, and delivery schedule
- Managing tasks and schedules, ensuring performance monitoring and reporting
- Identifying and mitigating risks impacting project delivery
- Reporting progress and ensuring adherence to business processes
- Addressing safety and airworthiness issues as raised through customer support activities
- Ensuring Statements of Work align with capacity requirements
Job Requirements:
- Advanced Excel skills
- A positive attitude with strong motivation and commitment
- Programme management and planning skills, including schedules, critical path, and risk analysis
- Understanding of business service, support organisation, operations, commercial and management structures
- Knowledge of logistic support and associated disciplines
- Excellent communication and interpersonal skills, including influencing, negotiating, and motivation
- Ability to work under pressure and maintain focus
- Skills in collecting, collating, analysing, and presenting information
- Confidence in establishing and building relationships with stakeholders
- Strong problem-solving abilities
Context and Environment:
This is a high-profile, customer-facing role within the Defence & Security sector. You will be involved in:
- Commissioned projects
- Workshare business support
- Business analysis projects
Working Relationships:
You will work closely with:
- Customers, as required by the project
- Suppliers, if requested
- Governmental organisations, as needed
- Internal teams within Customer Support & Training and other business stakeholders
If you are an experienced Customer Support Officer with advanced Excel skills and a background in Defence & Security, we would love to hear from you. Apply now to join our client's dynamic team.
