IT Support Engineer - Trading Floor / Front Office Support
📍 Location: London (Onsite)
📅 Contract: 3 months
💰 Rate: £389 per day (Umbrella / Inside IR35)
Overview
We are seeking an experienced IT Support Engineer to join a fast-paced front office / trading floor environment within financial services. This role will involve providing first and second-line support to traders, front office teams, and VIP users, ensuring seamless operation of critical systems in a high-pressure, business-critical environment.
Key Responsibilities
- Provide 1st and 2nd line IT support to Front Office, Trading, and VIP users (onsite and remote)
- Manage and resolve incidents, service requests, and technical issues in line with ITIL processes and SLAs
- Build, configure, and maintain desktops, laptops, and peripherals within trading environments
- Administer and support core platforms such as:
- Microsoft 365
- GSuite
- Citrix
- SCCM and Intune
- Troubleshoot hardware, software, and network issues across Windows environments
- Support market data and trading applications (Bloomberg, Reuters Workspace, IonTrading)
- Manage user onboarding/offboarding, ensuring secure and compliant setups
- Maintain accurate documentation for incidents, processes, and changes
- Work closely with infrastructure, network, and application teams to ensure smooth service delivery
- Participate in audits, reviews, and continuous service improvement initiatives
Skills & Experience Required
- Proven experience in IT Support / Desktop Support, ideally within Investment Banking or Trading environments
- Strong technical knowledge of:
- Windows 10 / 11
- Microsoft 365 administration
- GSuite & Citrix
- Experience with:
- ManageEngine
- WSUS
- Automated software deployment
- Basic PowerShell scripting skills
- Understanding of networking fundamentals:
- TCP/IP
- VPN
- DMZ / firewall concepts
- Exposure to market data platforms (Bloomberg, Reuters, Ion)
- Knowledge of ITIL processes and ticketing systems
- Familiarity with Agile working environments
About You
- Strong communicator able to engage with senior and high-profile users
- Comfortable working in high-pressure, fast-paced trading environments
- Proactive, customer-focused, and solutions-driven
- Able to prioritise and manage multiple issues effectively
