One of London's most vital transport operations are currently seeking a commercially minded Contracts Manager to oversee one of London's most iconic transport experiences.
- Role: Contracts Manager
- Duration: 6-month contract
- Pay: £500 p/day (Inside IR35)
- Location: London (2/3 days onsite)
In this role, you'll be stepping into a fast-paced environment where your ability to challenge, influence and drive measurable improvement will directly impact service performance and customer experience.
Key Responsibilities:
- Take full ownership of a complex, large-scale contract - Review obligations, identify gaps, and drive improvements
- Challenge and influence an external operator to deliver against KPIs and contractual commitments
- Lead performance monitoring, tracking issues, risks and outcomes in a structured, evidence-led way
- Build and strengthen governance frameworks to improve accountability and oversight
- Act as the key point of coordination between internal stakeholders and external partners
- Provide clear reporting and insight to support commercial decision-making and value for money
You'll join a small team responsible for managing the operation and maintenance contract for one of London's most iconic transport experience, working closely with a third-party operator to ensure the service delivers to the highest standards.
Key Requirements:
- Proven track record in hands-on contract management
- Experience turning around under-performing suppliers or contracts
- Strong, credible stakeholder management - able to challenge constructively
- Evidence of delivering measurable outcomes (KPIs, performance improvements)
- Experience working with complex or large-scale contracts
- Ability to design and implement governance / oversight frameworks
- Background managing external operators or suppliers
This is a rare hands-on, autonomous role where you'll be trusted to get on and take ownership of a unique London transport asset and shape how a contract is managed, governed and improved.
If you're an experienced Contracts Manager seeking a role in London, simply apply now!
