1^st/2^nd line IT support Engineer required by my client a leading British Manufacturing company.

Providing 1st /2nd line support for ServiceDesk Incidents and requests.

Engage with EMEA IT Support team

Ensures all support tickets are logged and actioned in a timely manner.

Ensures any urgent issue or request is immediately highlighted to a senior member of the team

Completes desktop/laptop builds/configurations

Manages the telephone system to ensure the configuration is maintained

EMEA InfoSec team in ensuring all vulnerabilities are patched in a timely manner.

Keep IT Equipment cage tidy and to manage the hardware asset database in ServiceNow. Reporting to IT procurement when supplies are becoming low.

Organise the safe destruction and recycling of old IT equipment and abide by WEEE waste standards

Essential skills required Include:

Knowledge of Windows Active Directory and M365

Degree in Computer Networks (or similar)

2 years' experience working in a support environment

Appreciation of Virtualisation

An awareness and interest in networking, routing, firewalls and client/server applications

Peripheral Installation and Support - Phone, Headset, Printers etc

Customer service based - ability to be flexible and use different approaches in different situations

Strong communication - Being able to convey information to other employees clearly and simply

Strong attention to detail.

Please get in touch in the first instance stating rate expectation for further information on this fantastic opportunity.