Our client, a leading organisation in the HR sector, is currently seeking an ER Specialist to join their team on a contract basis. This dynamic role spans multiple locations, including Farnborough, Boscombe, and Malvern, requiring a minimum of 3 days per week on-site. The position is offered for a 6-month duration and requires BPSS clearance.
Key Responsibilities:
- Deliver timely ER advice to empower functional managers in proactively managing their ER cases.
- Coach, support, and upskill functional managers to develop ER capability within the company.
- Collaborate with People Partners, Advisors, and the in-house Legal team to resolve complex ER cases.
- Identify case trends and design, deliver, and implement upskilling sessions for managers.
- Review People Instructions, Toolkits, and Knowledge Guides, suggesting amendments to stay up-to-date with legislative changes and good practices.
- Maintain accurate records of all actions and documentation related to case management.
- Regularly review the casework team mailbox and respond to enquiries within 24 hours.
Job Requirements:
- Ability to draw together and analyse different viewpoints.
- Strong problem-solving and conflict management skills.
- Excellent negotiating, persuading, and influencing abilities.
- Ability to quickly build positive relations with managers, Global Employee Voice Reps, and, where appropriate, Trade Unions.
- Assess ER risks and take appropriate steps to resolve cases within the legal framework.
- Strong coaching and advisory skills with effective questioning techniques.
- Exceptional verbal and written communication skills with high attention to detail.
- Ability to prioritise tasks and perform well under pressure.
Experience & Qualifications:
- Minimum CIPD Level 5 qualified or equivalent experience.
- Significant experience in managing high volumes of complex ER cases at pace.
- Demonstrable experience in upskilling managers and mentoring junior team members.
- Experience in working within complex organisations or with complex technologies.
- Experience in managing the return to onsite working is advantageous.
If you are an experienced HR professional with a solid understanding of ER case work, and you're looking for a challenging new opportunity, we would love to hear from you. Apply now to join our client's team and make a difference.
