Our client, a leading company in the technology sector, is seeking an experienced IT Support Technician for a contract position. This role involves providing high-quality support to end users across multiple UK locations, including the main office site and regional remote locations. The IT Support Technician will ensure business continuity through excellent customer service and technical proficiency.
Key Responsibilities:
- Manage and fulfil laptop demand across multiple sites in the Midlands, with occasional travel to Manchester (Full clean UK driving licence required)
- Organise and manage workload through the IT Asset Management portal, ensuring timely completion of requests
- Configure, build, and deploy end-user devices in line with company standards
- Perform device handovers to users (face-to-face and remotely), ensuring a high-quality user experience
- Maintain accurate stock control to meet business demand efficiently
- Resolve all IT incidents and service requests under your remit
- Understand and troubleshoot basic network connectivity issues
- Supervise 3rd Party Engineers undertaking installation, configuration, and repair activities
- Assist with new site setups and decommissions involving LAN and WAN
- Provide end-user guidance and support on IT services and tools
Job Requirements:
- Strong analytical and problem-solving skills
- Good understanding of Microsoft Windows Operating Systems and basic software installation
- Experience with installing Operating Systems and relevant software to laptops
- Strong time management and organisational skills
- Knowledge of AI tools such as Microsoft CoPilot
- Basic understanding of IT networks and troubleshooting
- Experience working with structured processes and procedures
- Ability to work independently while contributing effectively as part of a team
- Full clean UK driving licence
- Flexibility to travel to UK sites within Midlands and North West region
Knowledge & Experience:
- Ability to troubleshoot basic IT laptop hardware, software, and network faults
- Experience in an IT support environment
- Experience working with structured processes and procedures
- Ability to work independently while contributing effectively as part of a team
Personal Attributes:
- Strong interpersonal and relationship-building skills
- Excellent written and verbal communication skills
- Proactive, self-driven, and dependable with good attention to detail
- Experience working in a team-oriented, collaborative environment
Formal Education & Certification:
- Degree in Computer Science or related field (desirable, not essential)
- Equivalent practical experience will be considered
If you are an experienced IT Support Technician looking for an exciting new opportunity, we would love to hear from you. Apply now to join our client's dynamic team and contribute to delivering top-notch IT support services.
