Windows Infrastructure & Desktop Engineer
Experienced IT Infrastructure Engineer with expertise in Windows 10/11 desktop management, VMware virtualisation, and enterprise infrastructure support. Skilled in building, maintaining, and securing Windows desktop environments within ITIL-based service management frameworks. Strong background in VMware Horizon, Active Directory, DNS, DHCP, security hardening, and automation using PowerShell and Packer. Experienced in troubleshooting complex infrastructure issues across Windows, Linux, and network environments while ensuring high availability and service delivery against SLA targets.
Key strengths include Windows image lifecycle management, desktop performance optimisation, security policy implementation, fault investigation, and infrastructure automation. Adept at working collaboratively with architecture and engineering teams to deliver resilient, secure, and supportable solutions.
Technical Skills
- Windows 10 & Windows 11 Administration
- VMware vCenter, ESXi, Horizon & App Volumes
- Active Directory, DNS & DHCP
- Windows Image Build & Deployment
- ITIL Service Management
- Security Hardening (CIS Benchmarks)
- PowerShell & Packer Automation
- Infrastructure Monitoring & Performance Optimisation
- Firewall Administration & Network Support
- Windows, Linux & Network Troubleshooting
- ServiceNow, Jira & Confluence
- HashiCorp Terraform & Packer (desirable)
- Python Scripting (desirable)
- Aria Operations (vROps), LibreNMS
- Bamboo, Bitbucket
- NGINX, Apache, Tanium, Trellix/SEP
- Backup, Business Continuity & Disaster Recovery
Core Competencies
- Enterprise Desktop Engineering
- Virtual Desktop Infrastructure (VDI)
- Infrastructure Support & Administration
- Security & Compliance
- Automation & Continuous Improvement
- Root Cause Analysis & Problem Resolution
- Change Impact Assessment
- Stakeholder Communication
- Team Collaboration
- Working Independently in Fast-Paced Environments
