NATS, a leader in the Defence & Security sector, is seeking a Solutions Architect to join their team on a contract basis. As a Solution Architect, you will play a pivotal role within the NATS SI Framework, responsible for end-to-end Service Design and engaging with both Programme and Service Operational Customers.
Key Responsibilities:
- Accountable for end-to-end Service Design within the NATS SI Framework.
- Manage the Physical Design Envelope and usage of Service Assets and Products.
- Own and maintain Service Component Designs in accordance with NATS Operational, Service, and Security Regulations.
- Develop relationships with Customers at the highest level to identify potential areas for future development.
- Create and maintain a Service Catalogue and ensure Service Level Agreements are complete and cost-effective.
- Govern the Solution and Service Design across Capabilities that underpin Consumer Services.
- Escalate and manage Issues and Risks related to gaps in Service Design until resolved.
- Provide support in balancing long-term and short-term cost benefits across capabilities.
Job Requirements:
- Demonstrated leadership in Service Design focused on continual improvement.
- Comfortable operating under high uncertainty, especially early in the service lifecycle.
- Proven track record of balancing risk with reward.
- Credible leader with excellent communication, influencing, and negotiation skills.
- Experience leading multi-disciplinary teams across the full service lifecycle.
- Successful track record in business change programmes or relationship management roles.
- Strong written and verbal communication skills with the ability to influence at all levels.
- Excellent understanding of ITIL methodologies and standards.
- Good understanding of the NATS operating environment and strategic objectives.
- Extensive Engineering/IT/Business management experience in a fast-paced, customer-centric environment.
- Strong interpersonal skills with the ability to effectively communicate with stakeholders.
- High levels of energy, drive, and resilience, with flexibility in a dynamic environment.
- Determination to champion and improve customer satisfaction.
Leadership & Behavioural Attributes:
- Communicates clearly and promotes information flow across the company.
- Acts with confidence to create a positive and engaging environment for growth.
- Works collaboratively to achieve shared goals within the organisation.
- Supports others to develop and use their capabilities effectively.
- Organises people, time, and resources to achieve company objectives.
- Takes initiative and holds others accountable for delivering measurable results.
- Adapts to change and drives innovation to bring competitive advantage.
- Operates efficiently with a focus on safety, commercial value, and operational rigour.
- Builds services around customers, regulators, partners, and other stakeholders.
Qualifications & Experience:
- Degree in Engineering, Business, or IT, with equivalent knowledge acquired through experience in a safety-critical environment.
- Ability to operate at level 6 (Initiate, Influence) of the Skills Framework for the Information Age (SFIA).
- Evidence of ongoing Continual Professional Development beyond initial qualifications.
- Experience in a Service Design Organisation delivering and developing safety-critical Services.
If you are a skilled Solutions Architect with a strong background in the Defence & Security sector, we would love to hear from you.
