We're looking for a highly capable VIP IT Support Analyst to deliver a premium, "white-glove" IT experience to senior stakeholders and business leaders. This is a hands-on, highly visible role, combining Service Desk, onsite and field support across Warrington and nearby locations.
What You'll Do
- Provide high-touch IT support to VIP and executive users
- Own and resolve incidents end-to-end across L1-L3 support
- Deliver onsite support for devices, M365, collaboration tools, AV and meeting rooms
- Support business-critical meetings, events and senior stakeholder needs
- Manage tickets via ServiceNow, ensuring clear communication and SLA adherence
- Collaborate with wider IT teams and partners to resolve complex issues
- Contribute to service improvement, knowledge sharing and user guidance
What You'll Bring
- Proven experience in VIP / End User / Service Desk support
- Strong troubleshooting across Windows, Microsoft 365 and enterprise tools
- Experience with ServiceNow (or similar ITSM tools) and ITIL practices
- Knowledge of Teams, AV, meeting room and collaboration technologies
- Excellent communication skills and confidence working with senior stakeholders
- Exposure to Intune, SCCM, Active Directory, Azure and networking basics
- A proactive, calm and professional approach in fast-paced environments
Key Details
- Location: Warrington (onsite, 5 days per week)
- Travel: Required to customer sites
- On-call: May be required
- Eligibility: Must hold a British passport (SC clearance eligible)
- Commute: Ideally within 30-45 minutes of Warrington
