Our client is currently seeking a highly professional and customer-focused IT Support Engineer to join their team on a contract basis. The successful candidate will provide high-priority, white-glove support to senior leadership, VIP users, and key business stakeholders, ensuring a seamless and discreet IT experience.
Key Responsibilities:
- Provide dedicated, high-touch IT support to senior leadership, VIP users, and key business stakeholders.
- Act as a trusted point of contact for VIP incidents and service requests, ensuring timely prioritisation and resolution in line with business expectations.
- Deliver L1 to L3 support for various technologies, including Microsoft 365, enterprise applications, networking, telephony, and collaboration tools.
- Manage incidents and service requests via the ServiceNow ITSM platform, maintaining accurate records and compliance with processes and SLAs.
- Provide onsite and field-based support across Warrington and other locations, facilitating face-to-face support for VIP users and business-critical activities.
- Support meeting room technologies and unified communications to ensure reliable executive meeting experiences.
- Diagnose and resolve hardware and software issues, including device swaps, configuration, and deployment of devices.
- Collaborate with various teams and stakeholders to maintain service continuity and effective introduction of new services.
Job Requirements:
- Excellent customer service and communication skills with the ability to work confidently and discreetly with senior leaders and VIP users.
- Strong troubleshooting capability across Windows devices, Microsoft 365, standard enterprise applications, and end-user hardware.
- Experience with ITSM platforms such as ServiceNow and good understanding of incident, request, and escalation management.
- Good knowledge of collaboration technologies, including Microsoft Teams Rooms and AV setups.
- Strong problem-solving and analytical skills, with the ability to act decisively under pressure.
- Experience using SharePoint and automation tools like Power Automate, Power Apps, and Power BI.
- Proficiency in creating digital learning content and effective knowledge materials.
- Working knowledge of networking, EUC management platforms such as SCCM, Intune, Active Directory, and cloud technologies including Microsoft Azure.
- Willingness to travel, support onsite activities across multiple locations, and undertake ongoing professional development.
Experience & Education:
- Proven experience in a Service Desk, End User Computing, or VIP support role, covering first-line and second-line support.
- Experience supporting senior stakeholders or VIP users in a business environment.
- Experience providing onsite or field-based IT support across multiple locations is desirable.
- ITIL Foundation certification or equivalent service management experience is desirable.
- Project delivery exposure or a recognised project management qualification such as PRINCE2 is advantageous.
If you are an experienced IT Support Engineer looking for a dynamic role within a leading technology company, we would love to hear from you. Apply now to contribute to our client's mission and support their VIP users with excellence.
